My Secret Survey is committed to excellence in evaluating and optimizing customer experience in the luxury sector. Our expertise spans several industries, including jewelry, watchmaking, automotive, haute couture, and hospitality. We operate with complete impartiality, placing confidentiality and integrity at the core of our actions.
Our approach adapts to the subtle expectations of a French, European, and international clientele. From evaluation to strategic recommendations, we identify areas for improvement and differentiation to support businesses in delivering an optimal customer experience within a premium environment.
