Privacy Policy
1. Introduction
Welcome to the My Secret Survey website. We take the privacy of your information very seriously. This privacy policy explains how we collect, use, and protect your personal information when you use our website and our mystery shopper services. By accessing our site or using our services, you agree to the practices described in this policy. If you do not agree with this policy, please do not use our site.
2. Data Controller
We collect different types of personal data in order to provide our services effectively:
Email : contact@mysecretsurve.com
Phone : +33 06 14 33 93 81
3. Personal Data Collected
We collect different types of personal data in order to provide our services effectively:
a) Data provided by the user
- Name and surname: To identify our clients and partners.
- Email address: To communicate with you, including sending mission reports.
- Phone number: For professional contacts related to our services.
- Professional contact information: In the context of business relationships.
b) Automatically collected data
When you visit our site, certain data is collected automatically using cookies or other technologies:
- IP address
- Browser type
- Pages visited and visit times
- Geolocation data (if enabled)
4. Purposes of Data Processing
The personal data we collect is used for the following purposes:
- Provision of mystery shopping services: We use your information to organize surveys and provide reports to businesses.
- Client relationship management: We collect and process your data to manage our contracts, respond to your requests, and improve our services.
- Improvement of user experience: Browsing data is used to analyze our site’s audience and optimize our services.
- Compliance with legal obligations: We may need to process your data to comply with our legal and tax obligations.
5. Legal Basis for Processing
We process your personal data based on the following legal bases:
- Performance of a contract: When you subscribe to our services.
- Consent: When you agree to the use of cookies or sign up for our newsletter.
- Legal obligation: In connection with the legal obligations applicable to our business.
- Legitimate interest: To improve our services and optimize user experience.
6. Data Sharing
We are committed to not selling, renting, or exchanging your personal data with third parties. However, we may need to share certain information in the following cases:
- Service providers: We use third parties for certain operations (web hosting, statistical analysis) and share your data with them only to the extent necessary for the provision of these services.
- Legal obligations: If the law requires us to do so, we may disclose your data to public or judicial authorities.
7. Data Retention Period
We retain your personal data as long as necessary to achieve the purposes for which they were collected, or to meet our legal obligations. In general, data related to our clients is retained for [insert duration, e.g., 3 or 5 years] after the end of the business relationship.
8. User Rights
In accordance with applicable regulations, you have the following rights regarding your personal data:
- Right of access: You can request a copy of the personal data we hold about you.
- Right to rectification: You can request correction of inaccurate or incomplete data.
- Right to erasure: You can request deletion of your personal data under certain conditions.
- Right to object: You can object to the processing of your data in certain cases, particularly for direct marketing.
- Right to portability: You can request to receive your data in a structured, machine-readable format.
- Right to withdraw consent: When processing is based on your consent, you can withdraw it at any time.
To exercise your rights, please contact us at the following address: contact@mysecretsurvey.com.
9. Data Security
We implement all necessary technical and organizational security measures to protect your data against unauthorized access, disclosure, or modification. However, no data transmission over the Internet is completely secure, and we cannot guarantee absolute security.
10. Use of Cookies
Our site uses cookies to enhance user experience and analyze traffic. You can manage your cookie preferences at any time through your browser settings. For more information, please refer to our [Cookie Policy].
11. Changes to the Privacy Policy
We reserve the right to modify this privacy policy at any time. Changes will be posted on this page with an update date. We encourage you to regularly consult this page to stay informed about updates.
12. Contact
If you have any questions or concerns regarding our privacy policy, you can contact us by email or phone:
+33 06 14 33 93 81
Last updated: 20/09/2024
These terms of service ("Terms", "Agreement") are an agreement between the website ("Website Operator", "we", "us" or "our") and you ("User", "you" or "your"). This agreement sets out the general terms of your use of this website and any of its products or services (collectively, "website" or "services").
Although this website may be linked to other websites, we are not involved, directly or indirectly, in any endorsement, association, sponsorship, membership, or affiliation with a linked website, unless otherwise stated herein.
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