Excellence in the service of customer experience (CX). My Secret Survey has combined expertise in mystery shopping and business intelligence, responding to the high demands of the luxury sector. From welcome to post-sale follow-up, we analyse every step of the customer journey for continuous CX optimisation, in line with your values and your brand identity.
Luxury & Retail
Through targeted observations of luxury codes, our mystery visits allow you to assess the quality of advice, technical knowledge, and interpersonal skills of your teams, whether in-store, online, or elsewhere.
Automotive
Your clients expect a smooth and user-friendly experience. We analyse interactions, from the welcome in the dealership to after-sales, to identify gaps, anticipate needs, and ensure sustainable and qualitative customer satisfaction (CX).
Hospitality & Fine Dining
From check-in to check-out, the quality of interactions with your guests embodies your commitment to hospitality. We analyse all aspects of your services to ensure exceptional moments at all times of the day and night.